Access Request / User Accounts | 2014 Support Materials MS

This excel file contains a dynamic table per fund for the different objects/document types and the necessary roles and permissions.

An email containing a URL to reactivate your password will be sent to the email address linked to your EU Login account. Passwords are managed by EU Login, not by the SFC2014 Support Team, and it happens that the email sent by EU Login doesn't reach the user's mailbox because he uses filters (ex.:spam filter) or the email linked to his account is no longer valid.

If you have tried to reset your password but this has not solved your problem and you are sure that something happens with your registration or your username/password in EU Login, register an incident with the EC Helpdesk for the 'ACCESS-RIGHTS' team.

This can be done via the EC Central Helpdesk (EC working hours: 8 am - 6 pm CET): EC-CENTRAL-HELPDESK@ec.europa.eu

You can find the suggestions provided through the Help links on the login page and clicking on the help link: https://webgate.ec.europa.eu/cas

and the Contact Support by clicking on the Contact link:

Contact support for assistance

The size limit per file is 500MB.

There is no limit on the number of files or the total size of all files in an object.

The following file extensions are allowed:

".7z",".bmp",".csv",".docm",".docx", ".jpeg",".jpg",".msg",".ods",".odt",".pdf",".png",".ppt",".pptx,".rar", ".rtf",".tif",".tiff",".txt",".xlsb",".xlsm",".xlsx",".zip",".gif"

IMPORTANT INFORMATION as of May 2024 :

Compression formats will be removed from the whitelist and will not be allowed as attachments anymore. This includes formats such as .zip, .z01, .z02, .7zip, .rar, .tar, .gz …

GIS file formats, as well as the following formats, are added to the whitelist and will be allowed: .asice, .adoc, .bdoc, .cdoc, .ddoc, .edoc.

The content of a programme can be seen by an EC user even before it is submitted to the Commission. This is to help the Member States during the amendments process.

Documents can only be consulted when they are sent. This is because documents do not have a full workflow as is the case for the structured data and their content is unknown and could contain sensible data which the Member State doesn't want the Commission to know before it is officially submitted.

Therefore, the "Other MS document" type and the "Informal Commission's Observations" document type were foreseen, so that the Member States could send whatever they want to send during the amendment process on an informal basis and the Commission could send them their observations already before the official submission.

Unfortunately this is a problem in the Microsoft Edge browser, not in SFC2014.

The browser doesn't recognize it's a .pdf file. As a workaround you should save the file and give it the name and extension as indicated on the screen, then you will be able to open it in your downloads folder.

The acknowledgement of receipt is signed with an electronic certificate guaranteeing the date and time of the signature as well as the integrity of this document. The certificate used to sign this document is held by the European Commission and can be verified by the corresponding public key.

The first step to validate the signature is to install the certificate in Acrobat.

(This step is only necessary once per machine)

• First download the SFC certificate file named CertExchangeSFCRootCA.FDF.
• Decompress the zip file and store the certificate on your computer.
• Open Acrobat.
• Go to File > Open and select the certificate from your computer.
• A pop up will be displayed. Click "Set Contact Trust…":

• On the next screen specify that this is a trusted root certificate by checking the option "Use this certificate as a trusted root" and click OK.

• A confirmation message will confirm the import.…

Once a document has been sent (there is a date visible in the 'sent date' column) it cannot be deleted.

However, if you are the sender of the document you may choose to 'hide' a sent document so that it is no longer visible within your programme by following the steps below:

1. In the Documents section of your OP (1) select the document from the list (2) and click the Edit button (3):

2. In the Document Details pop-up select the document you wish to hide (1)…

If a Commission user cannot see the other documents you uploaded, this is because these are type 'Other Member State Document' and are sent independently (as you can see below there is no 'sent date') of the Object (PA, OP, RDP IR etc.).

The following steps should be taken for each document in order for them to be sent to the EC:

Select the document to be sent (1) and click on the edit button (2):

Click on the Update &Send link to send the document to the EC: