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SFC Support Portal
System for Fund Management in the European Union

General | 2007 Support Materials MS

Here you can find Up-to-date guidance on how to perform specific tasks in SFC2007.

F.A.Q.

I can't open documents in SFC2007. Why ?

 

If you have a problem to open documents from SFC2007 and you receives the pop-up box below asking to save the file (but with a strange string of letters and unrecognisable file format) when clicking on an attachment link, it is probably due to a compatibility issue with versions of Explorer greater than version 9 and SFC2007.

Using Chrome or Firefox it works, or alternatively go to the 'Tools' menu in Internet Explorer and turn on "Enterprise Mode":

You will then need to close Internet Explorer and reopen it, log into SFC2007 again and normally this should work.

 

How can I be sure that my data is sent/submitted to the Commission?
  • When data is sent to the Commission, the sender receives an automatic notification from SFC2007
  • On the list of Programmes, Payment Applications etc check that the "current node" column is "Commission".
  • In each object (excluding Standalone document) an acknowledgement and snapshot document are added to the 'associated documents' section of the object.
  • For single documents, check that the "sent date" is not empty.
I uploaded and sent the wrong document, can it be deleted?

A MS document can NOT be removed (replaced) in SFC2007 once it has been sent to the Commission.

The only option is to send the correct one in SFC2007 (and add 'Corrigendum' in the title).

The wrong document stays in the system because it was automatically registered in ARES and there we cannot delete it or overwrite it. Overwriting the content in SFC2007 would make it inconsistent with the content in ARES.

Uploading Documents

ZIP files are allowed.

The maximum size of the files is limited to 100.000.000 Bytes, so around 95 MB.

Documents must be uploaded in SFC2007 by the Member State and not sent to SFC2007 Support.

 

The Status of my dossier is "Sent" however, the Commission hasn't received it yet.

Some Member States have a hierarchical structure based on regional levels and central or higher levels.

In these cases, any dossier sent by a regional level (also called sub-node) is sent to the level located immediately above (the central/higher Member State level of higher node). Then, the central/higher node must send the data to the Commission.

You can check the current level of your data on the search pane.

I cannot edit (modify) the data that appears in SFC2007.

 

  1. A Member State user (with update privileges) can modify data depending on the roles and funds that have been given to them and the type of dossier they are trying to edit.
  •  The first thing to do is check on our help page the Quick Guide corresponding to the dossier to be updated. Here you will find the roles required to update the dossier.
  •  Then check with your Liaison Officer that you have the correct access rights for the dossier you are trying to edit.

 

  1. Only if the "current node" of the data is the same as the user's node and if the "status" of the data is "Created", "Validated" or "Returned".
  • The Status and the "current node" of the data appear on the search pane of the specific data as shown in the example:

  • If you need to modify the data, please ask the Commission service responsible for your programme to return the data for correction. Once it's returned the status becomes "Returned for correction" and you will be able to modify the data, validate it and submit it again to the Commission.

Note: the Officials in Charge section can always be edited. "Other Member State documents" can always be sent independent of the status of the dossier.

How can I be sure that my data is submitted to the Commission?

On the list of Programmes, Payment Applications, etc. check that the "current node" column is "Commission". For single documents, check that the "sent date" is not empty.

I can't see any of my documents when I enter SFC2007. Why?

When entering the Standalone documents (Annual Examination, Audit Report, Evaluation, Monitoring Committee, etc.) and the Interim Payment Application display screen the system does not show the list of all documents (payment applications) automatically.

You need to click on the Search button to display the entire list or you can enter a Search filter.

The results are shown in descending order of last modification date.