General

The size limit per file is 500MB.

There is no limit on the number of files or the total size of all files in an object.

The following file extensions are allowed:

".7z",".bmp",".csv",".docm",".docx", ".jpeg",".jpg",".msg",".ods",".odt",".pdf",".png",".ppt",".pptx,".rar", ".rtf",".tif",".tiff",".txt",".xlsb",".xlsm",".xlsx",".zip",".gif"

IMPORTANT INFORMATION as of May 2024 :

SFC2021 accepts a limited HTML formatting either when inputting the text or when a copy and paste is done. In order to count the characters, SFC2021 removes all HTML formatting tags, whitespaces, special characters that are non visible (like carriage return, tabulation/indentation, new line….) and only counts the remaining characters.

The rich text fields have no limitation concerning spaces. What needs to be respected is the number of characters without spaces.

You will need to erase all registered phone numbers and devices.                  

If you cannot receive the SMS challenge on the current mobile phone or if you don't have access to your mobile phone number anymore, please use the PANIC button (STOP) and then register the new number/device. 

This action does not require you to be logged in with the 2-factor and will remove from your account all the mobile phone numbers/devices that were associated to it:

If you are accessing SFC2021 with an active SFC2021 user account and are having problems with the display/connection using Internet Explorer / Edge then we recommend connecting using Chrome or Firefox browser instead.

In order to increase security for access to the SFC Portal and SFC2021 (and many other Commission sites), the way in which users can login has been modified.

You can find more information about the different types of authentication by clicking here

To be able to login using Mobile Phone + SMS you need to activate 2-factor authentication and have registered your mobile phone number in EU Login.

You can add your mobile phone number by following the steps below:

An email containing a URL to reactivate your password will be sent to the email address linked to your EU Login account. Passwords are managed by EU Login, not by the SFC2021 Support Team, and it happens that the email sent by EU Login doesn't reach the user's mailbox because he uses filters (ex.:spam filter) or the email linked to his account is no longer valid.

1.