Following the SMS Authentication decommissioning that took place on 30/06/2025 , any addition / modification of mobile numbers to EU Login accounts is no longer possible.
However you may proceed with the usage of alternative authentication methods
Refer here for more information about which Two-Factor Authentication methods can be used.
To ensure continued access to EU Login and its associated applications such as SFC2021, SFC2014 and SFC2007, users are encouraged to switch to one of the following secure authentication methods, depending on their preferences and specific requirements:
- EU Login mobile app (recommended). A simple and secure option that offers biometric protection and offline QR code authentication
- Security keys. Removable physical keys like Yubikey USB and NFC
- Trusted Platform Module (TPM). A Computer chip available on many laptops and desktop computers for seamless authentication.
If you still require assistance with EU Login don’t hesitate to contact: EU-LOGIN-EXTERNAL-SUPPORT@ec.europa.eu.